OneNow Support

You can create an account in the OneNow app by:

• Signing up with your email address
• Using Sign in with Apple
• Using Sign in with Google

Download the app, tap "Sign Up" and follow the prompts to create your account.

To reset your password:

1. Open the OneNow app
2. Tap "Sign In"
3. Tap "Forgot Password?"
4. Enter your email address
5. Check your email for reset instructions

If you signed up with Apple or Google, use those services to manage your login.

Personal accounts are free and let you join communities, take part in challenges and connect with others.

Business accounts are for churches, ministries and other organizations that create and run their own communities and challenges. A business account needs a plan.

1. Open your profile in the app
2. Tap the menu at the top right to open Settings
3. Under Account Actions, tap "Delete Account"
4. Follow the steps to confirm

Deleting is permanent. It doesn't cancel a subscription: cancel it in the App Store or Google Play first. The account deletion page has the details, and a way to ask us by email.

Creating a community needs a business account with a plan. In the app:

1. Switch to your business account
2. Go to the Communities tab
3. Tap the "+" button to create a new community
4. Add your community's name, description and image
5. Choose whether it's public or private
6. Invite members to join

You can also create and manage communities in the Creators Portal on the web.

1. Browse challenges in your communities or explore public challenges
2. Tap a challenge to see the details
3. Tap "Join Challenge"
4. Start tracking your progress

You'll get notifications to help you stay on track with your challenge.

1. Tap the three dots (…) on the post, comment or profile
2. Choose "Report"
3. Choose the reason for your report
4. Send the report

Our team reviews every report and takes action. For urgent concerns you can also email info@onenowapp.com.

• Data is encrypted in transit and at rest
• You can sign in with secure methods, including Sign in with Apple and Google
• Subscriptions are paid through the App Store or Google Play, so we never see your card details
• We don't sell your personal data to third parties

For the full details, read our Privacy Policy.

1. Open your conversation with them in Messages
2. Open the conversation's options
3. Choose "Block User" and confirm

You can see and manage the people you've blocked in Settings, under Blocked Users.

Use the report option in the app, or email info@onenowapp.com. Our child safety standards explain how we act on reports and how to reach the authorities.

Close and reopen the app. If it keeps happening, uninstall and reinstall the app from your app store. Your account data is kept.

Check that notifications are on in your device settings: go to Settings, then OneNow, and turn notifications on.

Make sure the payment method in your App Store or Google Play account is valid. Restart the app and try the purchase again.

Check your internet connection. Pull down on most screens to refresh. If it still doesn't update, sign out and back in.

If you use email, try resetting your password. For Apple or Google sign-in, make sure you use the same account you signed up with.

Make sure the app is allowed to access your photos and the image is under 10 MB, or try a different image.